Profile Summary
Results-driven IT Support Engineer with hands-on experience across Microsoft 365, Microsoft Azure, and AWS cloud environments, alongside strong expertise in network design, implementation, and optimization using Cisco technologies. Proven success in managing hybrid IT environments spanning on-premises infrastructure and cloud platforms, improving reliability, security, and performance. Adept at troubleshooting complex connectivity and identity issues, optimizing configurations, and maintaining compliance with ISO, NIST, and CIS security frameworks. Experienced in Microsoft 365 administration, Azure identity and networking, AWS core services, and virtualization platforms. Recognized for proactive problem-solving, technical excellence, and achieving measurable improvements in uptime and user satisfaction.
Professional Education
Bachelor of Science in Information Technology - Degree
December 2025
Technical Skills & coursework:
- Programming Languages: HTML, CSS, JavaScript, Python, C++, Java, C#
- Databases & Data Science: SQL, Database Systems, Big Data, Data Science
- Software & Systems: Software Engineering, Operating Systems, Server Technology, Computer Architecture
- Emerging Tech: IoT, Cloud Computing, Artificial Intelligence, Machine Learning
- Mobile & UI/UX: Mobile App Development, Human-Computer Interaction
A comprehensive academic background providing exposure to both foundational IT concepts and modern technologies across development, infrastructure, and data domains.
Experience
Technical Support Engineer - The Unlimited (BPO) - Durban
Sep 2025 – Present
Cloud & Microsoft 365 Exposure& Core Responsibilities
- Supported Microsoft 365 environments including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID (Azure AD) user administration.
- Assisted with cloud-based monitoring and alerting, reviewing logs and dashboards from platforms hosted on AWS and Azure-backed infrastructure.
- Supported identity, access, and MFA-related incidents in Microsoft 365 and Entra ID environments.
- Collaborated with DevOps teams supporting applications deployed in cloud-hosted environments, ensuring uptime and service continuity.
- Delivered L1 support using Jira, Alerta, Grafana, Kibana, Slack alerts, and AnyDesk.
- Monitored systems, analyzed logs, and coordinated cross-team incident resolution.
- Supported automation initiatives via Jenkins pipelines (Python)
- Maintained documentation, knowledge bases, and SLA-driven reports.
IT Support Technician - iSite Computers - Durban
Jan 2025 – Aug 2025
Microsoft 365 & Hosting, Infrastructure & Support
- Administered Microsoft 365 tenants, including user provisioning, licensing, mailbox management, Teams configuration, and security policies.
- Supported Azure AD / Entra ID for identity management, password resets, MFA enforcement, and secure access control.
- Managed cloud-hosted email, websites, and applications using cPanel-based hosting environments.
- Assisted clients with cloud migration support, backup configuration, and SaaS application integration.
- Provided guidance on Microsoft 365 security best practices, conditional access, and endpoint protection.
- Resolved IT tickets via Autotask and documented solutions in IT Glue.
- Performed proactive monitoring using Datto RMM and KaseyaOne.
- Supported UniFi, Mikrotik, VPN access (Netmaker), and endpoint security solutions.
- Delivered remote and on-site support, mentoring junior technicians.
Reason for leaving
Career growth
Mid-Level Network Engineer - Medipost Pharmacy - Pretoria
Sep 2018 – May 2024
Cloud, Hybrid Infrastructure & Microsoft 365,Network & Systems
- Designed and supported hybrid environments integrating on-prem infrastructure with Microsoft 365 and Azure services.
- Administered Microsoft 365 including Exchange Online, SharePoint, Teams, and identity synchronization with Active Directory.
- Supported Azure services including identity management, networking concepts, and secure access models.
- Gained hands-on exposure to AWS core services (compute, storage, networking) supporting hosted systems and integrations.
- Implemented cloud-aligned security controls following ISO, NIST, and CIS frameworks
- LAN/WAN/Wi-Fi design, Cisco routing & switching, VLAN segmentation.
- OSPF, EIGRP, BGP, QoS, DHCP, DNS, IP addressing.
- SolarWinds, NetFlow, PRTG monitoring and troubleshooting.
- FortiGate firewall configuration, ACLs, vulnerability assessments.
- Windows Server, Linux, VMware, SQL Server, Active Directory.
- Veeam Backup & Replication, disaster recovery planning.
Reason for leaving
Family circumstances
Roving Site Agent / Clinical Administrator - Medipost Pharmacy
Feb 2016 – Aug 2018
- Operational and administrative support across multiple sites.
Fork-Lift Operator - Premier Meat
Jan 2015 Dec 2015 –Dec 2018
Fork-Lift Operator - Edcon Distribution Center
Jan 2015 Dec 2015 – Dec 2014
Technical Skills
- Networking: LAN, WAN, VPN, Mikrotik, Unifi
- Cloud & Security: Microsoft 365, Entra ID, Sophos, Webroot, Firewalls, IDS/IPS
- Programming: HTML, CSS, JavaScript, Python, Java, C#
- Tools: Autotask, Datto RMM, KaseyaOne, IT Glue
- Systems: Windows Server, Linux, VMware, cPanel
- Configurating Management: Ability to update and manage network configurations,
Certifications & Licenses
- Microsoft Azure Fundamentals
- Microsoft Certified Microsoft Azure Solution Architect Expect
- Microsoft 365 Certified Security Administrator Associate
- Microsoft 365 Certified Teams Administrator Associate
- System Administration - Microsoft and LinkedIn
- Cybersecurity - Microsoft and LinkedIn
- CompTIA A+, CompTIA Network+
- AWS Cloud Architecting
- FCA FortiGate 7.4 Operator
- Cisco: Network Defense, Cyber Threat Management, Endpoint Security
- Oracle Cloud Infrastructure Foundations
- SAP S 4HANA Cloud with SAP Commerce Cloud
- Oracle Cloud Infrastructure Foundations
- CC Certified in Cybersecurity
- FCA - Cybersecurity
- CC Certified in Cybersecurity
Projects & Achievements
- Automated support processes with Jenkins/Python reducing manual workload by ~40%.
- Optimized Medipost network infrastructure, decreasing downtime by ~30%.
- Deployed endpoint security across client environments (Sophos, Webroot).
Professional Strengths & Soft Skills
- Problem solving & analytical mindset
- Excellent communication and mentoring skills
- Adaptability to fast-changing technologies
- Detail-oriented and proactive
- Customer-focused and SLA-driven
Professional References
Kamil Ramborosa — Group IT Operations Manager
📧 kamilr@medipost.co.za • 📞 074 993 7268
Jesse David Naicker — Senior Technical Service Operator
📧 jessedavidnaiker01@gmail.com • 📞 063 391 2313
Contact
If you'd like to reach out, use the form below or email directly at thobanecele@gmail.com.